Vonage Messaging
Two-Way SMS, MMS & WhatsApp via Vonage
Vonage Messaging connects your Vonage account to your CRM so every text, picture message and WhatsApp chat lives alongside the rest of your customer communication. Reply from the conversation inbox, automate outreach with workflow actions, and start automations the moment a customer replies — all on your own Vonage numbers and at your own Vonage rates.
Key Features
Everything You Need
Two-Way Conversations
Send messages from the conversation inbox through your Vonage numbers. Inbound SMS, MMS and WhatsApp replies are automatically added to the contact's conversation thread.
Live Delivery Tracking
Messages update to Delivered, Read or Failed as Vonage reports their status. Failed messages show the actual error reason, so your team knows exactly what went wrong.
SMS & MMS
Send SMS from any Vonage number on your account, and MMS with images, video, audio or vCards plus an optional caption.
WhatsApp Business
Chat with customers on your Vonage-connected WhatsApp Business number. Send free-form text and media (images, video, audio and files) with a caption within the 24-hour customer service window.
Inbound Message Trigger
Start a workflow the moment a contact sends an SMS, MMS or WhatsApp message to your Vonage number, with the sender's number, message text, channel and contact available in later steps.
Workflow Actions
Send SMS, Send MMS, Send WhatsApp Message and Send WhatsApp Media from any workflow. Every outbound action is logged in the contact's conversation thread with delivery status updates.
Multi-Location & Agency Installs
Connect many locations at once and assign each its own SMS and WhatsApp numbers. Install once at the agency level, with the option to set up new locations automatically as they're created.
Number Conflict Protection
Stops the same number from being assigned to more than one location, so replies always reach the right inbox.
What's New
- Quick Connection — Enter your Vonage API key and secret and you're ready to go. The app automatically configures your Vonage application, inbound webhooks and delivery receipts.
- Number Selection — Choose from the numbers on your Vonage account in a dropdown. There's no need to type them in.
- Your Account, Your Data — Messages are sent through your own Vonage account and billed by Vonage at your existing rates.
Ideal For
Businesses already using Vonage who want SMS, MMS and WhatsApp inside GoHighLevel
Teams that need two-way conversations with live delivery status
Agencies rolling out messaging across many locations with dedicated numbers
Installation Guide
How to Set Up
Please follow the steps below to install the Vonage Messaging app:
Make sure you have the following ready:
- An active Vonage account with an API key and secret.
- At least one Vonage virtual number with SMS capability (and MMS capability for picture messaging).
- For WhatsApp: a WhatsApp Business Account connected to your Vonage account.
Log in to your Vonage API Dashboard and copy your API key and API secret:
https://dashboard.nexmo.com/settingsInstall the app from the GoHighLevel Marketplace:
Install Vonage Messaging on GoHighLevelDuring onboarding, enter your Vonage API key and secret. The app automatically configures your Vonage application, inbound webhooks and delivery receipts.
Select the SMS and WhatsApp numbers you'd like to use for each location from the dropdown.
- A number can only be assigned to one location, so replies always reach the right inbox.
If you're managing an agency, you can install once at the agency level and choose to set up new locations automatically as they're created.
Once connected, you can send and receive SMS, MMS and WhatsApp messages from the conversation inbox and use the Vonage trigger and actions in your workflows.
If you have any questions or need any assistance, please feel free to reach out to hello@fusionapps.io
Screenshots
See It in Action
Full access. No usage limits. Cancel anytime.
Available on the GoHighLevel Marketplace
Install on GoHighLevel